Operational Trainer - Sales

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

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As an Operational Trainer, you will play a key role in supporting the onboarding and development of new colleagues within Sales. This role ensures that new recruits gain the technical knowledge and skills required to achieve competence and thrive in their roles, using a blended approach aligned to the 70:20:10 learning model: practical on-the-job experience, learning through others, and targeted formal training. You will also contribute to the design and delivery of colleague academies and the overarching Together framework, supporting cohort-based recruitment and development. Additionally, the role will monitor the success of new recruits and provide feedback to improve future recruitment and training strategies.

As an Operational Trainer, we are looking for someone to:

Deliver engaging and effective onboarding programmes for new colleagues

Ensure new recruits understand business processes, systems, and compliance requirements

Support individuals in achieving role competence within agreed timeframes

Collaborate with key stakeholders, including Risk, Central Talent and Development, HR, recruitment, operations and business stakeholders, to design and run colleague academies that align to the overarching Together framework

Deliver structured training programmes to cohort groups, ensuring formal learning is reinforced through workplace application, coaching, feedback and peer learning in line with the 70:20:10 model

Continuously improve content based on feedback, business needs and strategic priorities, avoiding disconnected local solutions or “cottage industries”

Track progress and performance of new recruits during onboarding and academy phases

Identify development needs and provide coaching or additional support where required

Provide insights and feedback to the recruitment team to enhance future hiring decisions

Work closely with team leaders, HR, and recruitment to align training with business goals

Act as a point of contact for training-related queries and support

Evaluate training effectiveness and recommend improvements

Stay up to date with industry best practices and regulatory changes

Support colleagues to design and develop learning that contributes to a consistent Together framework, ensuring local activity connects to the wider strategy rather than creating standalone approaches

Proven experience in training delivery, ideally within financial services or a regulated environment

Experience in a sales focused role

Strong understanding of onboarding processes and adult learning principles

Excellent communication and facilitation skills

Ability to analyse performance data and provide actionable feedback

Experience designing training materials and programmes

Collaborative mindset with strong stakeholder management skills

Ability to apply the 70:20:10 model when designing learning journeys, balancing experiential, social and formal learning activities

Strong stakeholder management skills, with the confidence to work across Risk, Central Talent and Development and business teams to maintain alignment with the wider learning strategy

CIPD Level 3 or above in Learning & Development (or equivalent)

Experience with LMS platforms and digital learning tools

Coaching or mentoring qualifications

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regard to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.