Operational Technology Configuration Manager
Role Overview
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership.
The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Full Job Posting
About us
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership.
The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Qualifications
- We are looking for someone with a strong technical background who can work confidently with complex systems and configuration in a live operational environment.
- Demonstrable experience configuring, maintaining and supporting complex technical systems in an operational environment, with an understanding of system, component, interface and data relationships.
- Proven experience in configuration and change management, completing technical changes through formal processes and applying controls to minimise operational risk.
- Strong technical aptitude with a methodical, analytical approach to problem solving, fault investigation and assessing the impact of configuration changes.
- Experience of incident management and supporting operational resources during incidents, crises or major events. Experience in an operational control room or safety-critical environment is desirable.
- Strong stakeholder engagement skills, with experience working collaboratively with technical specialists, operational teams, suppliers and partners, and communicating effectively with technical and non-technical audiences.
- Relevant technical qualification, apprenticeship or equivalent practical experience, with a proactive approach to continuous improvement. Knowledge of National Highways operations and associated technology is desirable.
About National Highways
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