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Operational Support Engineer

The Lottery Corporation
Brisbane, AUS
Full-time
Mid
Hybrid
Discovered 1 weeks ago
SQLPython

Full Job Posting

What you’ll do

  • Provide Level 2 support across critical business systems and applications
  • Investigate, diagnose and resolve production incidents
  • Own incidents through to resolution and post-incident review
  • Monitor system health, performance and operational stability
  • Improve monitoring, alerting and operational tooling
  • Support production releases and service transitions
  • Contribute to automation and continuous improvement initiatives
  • Participate in a 24/7 on-call support roster

What you’ll bring

  • Experience supporting business-critical applications in production environments
  • Strong Windows Server and Microsoft SQL Server knowledge
  • Experience troubleshooting complex incidents and operational issues
  • Knowledge of monitoring, observability and alerting tools
  • Understanding of ITIL-based service management practices
  • Scripting capability using PowerShell, Python or similar technologies
  • Excellent communication and stakeholder management skills
  • A strong commitment to documentation and knowledge sharing
  • Experience in high-volume, highly regulated environments will be highly regarded
  • What you’ll get
  • Not only will you receive an awesome candidate experience from our caring Talent team, but you’ll get a genuine feel for who we are and what it’s like to be part of our team.
  • The benefits of working with The Lottery Corporation are pretty good. Just to name a few:
  • Balance work and life with our ‘flex for great outcomes’ approach – hybrid working, plus a range of generous leave options.
  • Reward and recognition programs at all levels. Your hard work won’t go unnoticed.
  • Ignite your potential with our dedicated learning and development platform to support your bright future.
  • We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!
  • A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations.
  • Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.
  • We’re committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.
  • We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.
  • Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position. If you're uncertain whether a job ad is legitimate, verify via our website before providing any details.

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