Operational Specialist
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Key skills for this role
About the Role
SARPi Group, established in 2016 in Dubai, is a leading distributor of apparel, footwear, and fashion accessories. Specializing in international luxury brands, the company has rapidly expanded its footprint across 400 retail stores and 16 e-commerce platforms in six countries within the Middle East.
Key Skills for This Role
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Company Description
SARPi Group, established in 2016 in Dubai, is a leading distributor of apparel, footwear, and fashion accessories.
Specializing in international luxury brands, the company has rapidly expanded its footprint across 400 retail stores and 16 e-commerce platforms in six countries within the Middle East.
With a strategic and selective approach, SARPi Group focuses on transforming the brands it represents into market leaders.
The company's commitment to growth and excellence has made it a strong force in the region's fashion industry.
About The Role
We are seeking a highly organized and proactive Operational Specialist to support the day-to-day operational activities of the business.
This role is ideal for a detail-oriented individual with strong analytical capabilities, excellent communication skills, and a hands-on approach to problem-solving.
The Operations Specialist will be responsible for managing replenishment requirements across key accounts, coordinating deliveries, supporting warehouse operations, conducting regular field visits, and preparing reports and analysis to support business decisions.
This is a mid-junior level position with significant opportunities for growth and development within a fast-growing organization.
Replenishment & Inventory Management
- Monitor stock levels across key customer accounts and identify replenishment requirements.
- Prepare replenishment plans based on sales trends, stock cover, seasonality, and customer demand.
- Coordinate with internal stakeholders to ensure stock availability and timely replenishment.
- Track inventory movements and proactively highlight potential stock risks or opportunities.
Delivery & Warehouse Coordination
- Coordinate daily deliveries to customers and retail locations.
- Work closely with warehouse teams to ensure timely order preparation, dispatch, and delivery.
- Monitor delivery schedules and follow up on outstanding orders.
- Support inventory accuracy through regular stock checks and reconciliation activities.
- Assist in resolving operational issues related to stock, deliveries, and customer requirements.
Reporting & Business Analysis
- Prepare daily, weekly, and monthly operational reports.
- Analyse sales, inventory, replenishment, and delivery performance.
- Develop and maintain Excel-based trackers, dashboards, and reporting tools.
- Identify trends and provide recommendations to improve operational efficiency and stock performance.
- Support management with data-driven insights and business analysis.
Field Operations & Account Support
- Conduct regular visits to customer locations, retail stores, and warehouse facilities.
- Review stock levels, product availability, merchandising standards, and operational execution.
- Build strong relationships with store teams and key account stakeholders.
- Identify opportunities to improve replenishment, stock flow, and operational processes.
Cross-Functional Coordination
- Act as a key operational link between sales, warehouse, merchandising, finance, and customer teams.
- Ensure effective communication and follow-up across all departments.
- Support new store launches, promotions, and operational projects where required.
- Assist with process improvement initiatives to enhance efficiency and service levels.
Essential
- 2–4 years of experience in operations, supply chain, logistics, inventory management, or a related role.
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, formulas, data analysis, and reporting.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High level of organization and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proactive, dependable, and capable of working independently.
- Valid UAE driving license and willingness to undertake regular field visits.
Preferred
- Experience within retail, consumer goods, distribution, or FMCG environments.
- Familiarity with ERP systems such as SAP Business One or similar.
- Understanding of inventory planning, replenishment processes, and warehouse operations.
Key Competencies
- Strong communication and stakeholder management skills.
- Analytical mindset with strong commercial awareness.
- Ownership and accountability.
- Attention to detail.
- Time management and prioritization.
- Team collaboration and relationship building.
- Continuous improvement mindset.
Career Development
This role offers a strong platform for career progression within the business.
The successful candidate will work closely with the Head of Business and gain exposure to commercial operations, inventory planning, supply chain management, customer account management, and business analytics.
Potential future career paths include:
• Key Account Operations Manager
- Operations Manager
- This position is suited to someone who is ambitious, eager to learn, and looking to build a long-term career within a growing and dynamic business.
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