Operational Risk Framework Manager

Context

Key Responsibilities

• Lead the design, maintenance and ongoing development and enhancements of the group-wide Operational Risk Standards, methodologies and guidance, including RCSAs, control management, issue management and risk-event management, ensuring these operate as an integrated framework.
• Ensure that the Operational Risk Framework aligns with the Group Risk Management Policy, Group Risk Taxonomy and Risk Appetite Framework, and works coherently within the overarching Group Risk Management Framework.
• Own operational risk framework training and coordinate communications on operational risk standards, processes, guidance and changes to the Risk and Control Community.
• Develop the operational risk elements of the Group Risk Taxonomy and Risk Appetite Framework in partnership with the Enterprise Risk Framework Manager, and monitor regulatory, industry and peer developments relevant to operational-risk management, implementing proportionate changes where appropriate.
• Work in partnership with the Head of GRC Platform Integration & Support to translate approved operational-risk methodologies into clear business and system requirements and support their effective implementation.
• Presentation of Operational Risk Framework related topics at various Committees and Forums, as required.
• Maintain collaborative and trusted relationships between the first line and lines to support consistent understanding and adoption of the Operational Risk Framework, providing subject-matter expertise and constructive challenge on operational-risk practices.
• Lead, coach and develop a high‑performing specialist team, setting clear responsibilities and expectations and fostering a culture of continuous improvement.
• Ensure people, processes and team structures remain aligned to the future needs of the Non-Financial Risk function.
• Ensure compliance to the people policies, Group Code of Conduct and embed desired behaviours.

Key Knowledge

Experience

Skills

• Strong stakeholder management and relationship building skills (essential).
• Strong analytical skills (essential).
• Strong ability to design and develop new concepts independently (essential).
• Strong presentation skills with the ability to explain and articulate risk related concepts and how they apply in practice (essential).

Attributes

What we offer

• We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life , and financially plan for the future. Our UK benefits include :
• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
• To explore more about life at M&G and our full benefits offering, visit Life at M&G
• At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
• M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
• We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]

Requirements

• Strong stakeholder management and relationship building skills (essential).
• Strong analytical skills (essential).
• Strong ability to design and develop new concepts independently (essential).
• Strong presentation skills with the ability to explain and articulate risk related concepts and how they apply in practice (essential).