Operational Performance Specialist

Role overview

What you will do

• Analyze operational, maintenance, reliability, financial, and asset data to identify trends, recurring issues, service impacts, risks, and improvement opportunities.
• Develop and maintain KPIs, dashboards, scorecards, and management reports for maintenance and capital program performance.
• Conduct business and process analyses, cost-benefit assessments, and feasibility studies; recommend improvements to asset management, maintenance strategies, and program delivery.
• Support continuous improvement, pilot projects, and system enhancements, including implementation planning, change management, training, and performance evaluation.
• Collaborate with operational, maintenance, capital, and technical stakeholders to validate findings, coordinate projects, and communicate insights.
• Identify requirements for MAXIMO and related systems and support testing, data validation, documentation, and process improvements.
• Research industry practices, emerging technologies, and asset management trends to inform decisions and operational excellence.

Skills

• Use office technology, software, and applications; maintain documentation and historical records.
• Plan and organize activities and projects, and create, document, and manage information and records.

Qualifications

• A post-secondary diploma or degree in Business Administration, Business Analysis, Data Analytics, Statistics, Engineering, Information Systems, Asset Management, or a related field, or equivalent education and experience.
• Strong knowledge of business analysis, performance measurement, statistical analysis, research methods, and data quality management.
• Experience analyzing complex operational and business data, evaluating alternatives, and making evidence-based recommendations.
• Experience developing KPIs, dashboards, management reports, business cases, feasibility studies, process documentation, and executive presentations.
• Knowledge of requirements gathering, process mapping, workflow design, UAT, implementation planning, and change management.
• Proficiency with business systems, databases, and analytical tools; IBM Maximo, Excel, Power BI, SharePoint, and Microsoft 365 experience is preferred.
• Experience with reporting, database queries, data validation, and audit controls.
• Project coordination ability, including managing multiple priorities and deadlines; strong analytical, organizational, communication, and presentation skills.
• Ability to explain complex technical and analytical information, work independently, exercise judgment, handle confidential information, and collaborate.
• Asset management, maintenance, reliability, lifecycle planning, and continuous improvement knowledge is an asset.
• Ability to quickly learn organizational policies, procedures, systems, operational practices, and industry-specific maintenance and asset management requirements.
• Knowledge of the Ontario Human Rights Code, accessibility standards, and disability accommodation requirements as they relate to employees and customers.

Benefits and workplace

• The TTC describes an inclusive workplace and offers a defined-benefit pension plan, health, dental and vision coverage, and professional development opportunities.

Hiring process