phenom
Operational Key Account Manager
DHL
Newark, USA
Manager · 5+ years experience
Onsite
$105,843.75 - $141,125.00
Discovered 6 days ago
Full Job Posting
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- 5+ years in customer facing product experience, with advanced knowledge of operational tools, reporting systems, and improvement techniques
- Results-driven and continuous improvement mindset.
- Cross-functional collaboration and influencing skills.
- Understanding of DHL operations and service delivery processes.
- Analytical skills for KPI and performance analysis.
- Strong communication and presentation capabilities.
- Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
- Strong understanding of freight forwarding, Ocean Freight preferred and the logistics Industry.
- Strong analytical and problem solving capabilities.
- Fluent in English communication (verbal & written).
- Pay Range: $105,843.75 - $141,125.00+ (Based on Experience)
- Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
- Why Join DHL Global Forwarding?
- At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
- Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
- Equal Opportunity Employer
- DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
- Work Authorization
- Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
- #LI-RL2
Preferred Qualifications
- Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
- Strong understanding of freight forwarding, Ocean Freight preferred and the logistics Industry.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
Responsibilities
- Primary external and internal contact for key customers – quick, clear and effective communications.
- Understand customer service commitments – ensure clear documentation and delivery against them.
- Performance Management – understand how we are performing and why, and what actions are required.
- Continuous Improvement – identify and deliver improvements in customer experience and service efficiency.
- Escalation Point – point of escalation for customers and internal stakeholders for issues.
- Project Management – ensure delivery of improvement projects including customer integrations.
- Conduct and support customer Business Reviews - covering performance, issues, and improvements.
- Maintain documentation – operating procedures, service level agreements and performance records.
- Monitor compliance of our operations and services – ensure relevant regulations and standards are followed.
- Shipping Profile – monitor volumes and profitability - identify trends and coordinate resources to improve.
- Commercial acumen – understand the customer’s business, market dynamics, and financial drivers – and to support DGF’s long-term strategy.
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