Operational Integration and MI Manager
Role Overview
Support integration of acquisitions into operational teams and ensure integration activities are tracked, implemented and embedded.
Drive operational process improvement and develop management information and reporting for performance management, risk oversight, business change and decision-making.
Permanent, full-time role with 35 hours per week, based at Bromsgrove Head Office with hybrid working and two days working from home.
Key Skills for This Role
Full Job Posting
Role overview
Support integration of acquisitions into operational teams and ensure integration activities are tracked, implemented and embedded.
Drive operational process improvement and develop management information and reporting for performance management, risk oversight, business change and decision-making.
Permanent, full-time role with 35 hours per week, based at Bromsgrove Head Office with hybrid working and two days working from home.
Responsibilities
- Lead operational integration of acquisitions, including due diligence, discovery, process review and operational alignment.
- Review acquisition due diligence documents, provide challenge and follow up on actions.
- Work with operational leaders and subject matter experts to embed consistent processes following acquisitions.
- Create, develop and review accurate, relevant and timely management information.
- Analyse operational MI to identify trends, performance issues, risks and service, efficiency or control improvements.
- Produce reports and insights for senior stakeholders to support decisions and performance management.
- Review processes, procedures and controls; identify risks, gaps, duplication and opportunities for improvement.
- Translate findings into action plans and work with relevant departments to implement improvements.
- Coordinate regular process reviews and drive continuous improvement, documenting, communicating and embedding changes.
- Coordinate with Operations, Compliance, Risk, Technology and Business Change stakeholders on impacts and improvement opportunities.
What we are looking for
- Experience in operational management and/or business change.
- Strong understanding of operational processes, controls and governance.
- Ability to gather information, map processes and identify practical improvements.
- Strong analytical skills to interpret MI, identify trends and present insights clearly.
- Stakeholder management skills and ability to influence across teams and levels.
- Strong planning and organisational skills, able to manage priorities and deadlines.
- Clear written and verbal communication, including concise reports, updates and recommendations.
- Attention to detail and a structured approach to documentation, follow-up and benefits tracking.
Benefits
- Flexible working, competitive holiday allowance and annual holiday buy-and-sell options.
- Birthday and Christmas Eve off, with additional holiday for long service.
- Tailored learning and development programmes, contributory pension and death-in-service benefit.
- Long-service bonus and additional annual leave; discretionary annual bonus after one year of service.
- Employee social events and health and wellbeing benefits are mentioned in the source.
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