Operational Excellence Manager

Role overview

Salary

• Salary is £40,000–£45,000 per annum, dependent on experience.
• The package includes a £4,800 annual car allowance and performance-related bonus of up to 15%.

Workplace

• The role is hybrid, working from home and the Folkestone office.
• Attendance at the Folkestone office is required at least once a month.

Responsibilities

• Implement and govern continuous improvement frameworks across Saga Insurance.
• Improve operational processes, reducing waste and cost while improving customer and colleague experience.
• Partner with customer experience and data teams to coordinate, measure and embed change.
• Lead problem-solving workshops to investigate issues, identify root causes and develop solutions.
• Line-manage analysts, setting role expectations, responsibilities, priorities and performance.
• Own operational readiness for process changes and ensure outcomes are measured.
• Manage key operational supplier relationships within Saga’s supplier framework and maximize value.
• Connect operations and technology teams to prioritize technology issues and opportunities.

Candidate requirements

• Previous insurance industry experience is essential to understand regulated operations.
• Strong process and data analytical skills, with proven stakeholder and supplier management experience.
• Experience in change management and leading an agile programme.
• Lean Six Sigma to at least Green Belt.
• The role also calls for strategic thinking, leadership, business acumen, communication and practical problem solving.

Benefits

• Benefits include 25 days’ holiday plus bank holidays, with the option to purchase five additional days.
• Pension matching is available up to 10%; private medical insurance begins after one year of service; life assurance is four times salary.
• Other benefits include wellbeing support, colleague discounts, enhanced parental leave, income protection and access to Saga Academy.

About Saga