Operational Data Insight Analyst

About the role

What you'll do

• Partner with operational teams to identify process improvement, automation, and AI opportunities.
• Lead discovery sessions to understand business challenges, root causes, and desired outcomes.
• Gather and document business, functional, data, and technology requirements.
• Design, build, test, and deploy solutions using Microsoft Copilot, Copilot Studio, Power Automate, SharePoint, and related tools.
• Develop and maintain AI agents and automation solutions aligned with security, privacy, and governance standards.
• Create reports and insights to identify trends, inefficiencies, and opportunities for optimization.
• Lead adoption activities, including training, communications, and change management.
• Measure and report efficiency gains, capacity creation, cost savings, and user adoption.

What you'll bring

• 5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field.
• Experience with Microsoft 365 Copilot, Copilot Studio, Power Automate, SharePoint, or similar digital technologies.
• Strong business analysis skills in process mapping, requirements gathering, and solution design.
• Ability to translate complex business challenges into scalable technology and automation solutions.
• Experience with analytics tools such as Power BI, Qlik, Excel, or similar platforms.
• Strong stakeholder management, communication, and facilitation skills.
• Knowledge of responsible AI, privacy, security, and governance principles; curious and innovative approach to improving business outcomes.

Salary

• The stated salary band is $80,000 to $95,000; the annual cadence is indicated by the salary band context.

Work model

• Hybrid flexible work model.

Additional offerings

• Career development opportunities and professional development education support.
• Vacation package with the option to purchase five additional days off per year.
• Employee programs focused on diversity and inclusion, corporate wellness programs, and an employee discount on home and auto insurance where applicable.