Operation Supervisor (Delivery)
About This Role
Operations Supervisor (Delivery) We are looking for a proactive and results-driven Operations Supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
- Supervise daily driver operations and ensure compliance with company standards.
- Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
- Manage driver performance, implement improvement plans, and recognize top performers.
- Plan and assign shifts while ensuring full route coverage and smooth handovers.
- Coordinate with dispatch to optimize driver allocation and operational efficiency.
- Provide coaching, support, and resolve operational issues and escalations.
- Ensure compliance with safety, policies, and branding standards.
- Prepare performance reports and collaborate with internal teams to improve service quality
Requirements
- Minimum 3+ years of experience in delivery operations or a supervisory role.
- Strong ability to monitor KPIs and drive operational efficiency.
- Proven leadership, team management, and coordination skills.
- Proficiency in delivery management systems and operational software
- Bachelor's degree in Business, Logistics, or related field preferred
- Valid driver's license
Benefits
- Be part of a fast-paced, impact-driven environment
- Opportunity to grow into advanced support or quality-focused roles
- Work closely with cross-functional teams to improve partner experience
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