Operation Analyst/Business Setup - Visa & Licensing

About The Role

Operations Analyst – Business Setup (Team Leader)

Business Setup & Corporate Operations

• Manage end-to-end company incorporation processes across the Mainland, Free Zones, DIFC, and ADGM jurisdictions.
• Oversee trade license applications, renewals, amendments, visa processing, and corporate documentation.
• Coordinate with UAE government authorities, Free Zone authorities, immigration departments, and compliance bodies.
• Ensure timely execution of operational processes and adherence to compliance timelines.
• Handle complex client cases related to corporate structuring, documentation, and operational setup.
• Support onboarding and operational setup for international and local clients.

Team Leadership & Management

• Lead and supervise the Business Setup Operations team across Dubai and India.
• Allocate operational tasks, monitor performance, and ensure service delivery standards are maintained.
• Conduct regular team reviews, operational meetings, and process training sessions.
• Mentor and guide team members on operational procedures, compliance requirements, and client management.
• Drive accountability, productivity, and operational efficiency within the team.

Client Management

• Act as a primary escalation point for client concerns and operational issues.
• Maintain strong professional relationships with clients and stakeholders.
• Provide operational guidance and updates to clients regarding setup procedures and regulatory requirements.
• Ensure high client satisfaction through timely communication and efficient service delivery.

Compliance & Process Improvement

• Ensure operational compliance with UAE laws, Free Zone regulations, AML/KYC requirements, and internal SOPs.
• Monitor regulatory changes and implement operational updates accordingly.
• Develop and improve operational workflows, documentation standards, and reporting systems.
• Maintain accurate records of licenses, visas, renewals, and compliance deadlines.
• Prepare operational MIS reports and performance dashboards for management review.

Coordination & Reporting

• Coordinate with internal departments including Legal, Compliance, Finance, Sales, and PRO teams.
• Track operational KPIs and ensure service level agreements (SLAs) are met.
• Prepare operational reports, process audits, and business performance updates.
• Support management in strategic operational planning and execution.

Preferred Candidate Profile

• 5–8 years of experience in UAE Business Setup, Corporate Services, or Operations Management.
• Strong knowledge of UAE Mainland, Free Zones, DIFC, and ADGM regulations.
• Prior experience managing teams and handling cross-functional operations.
• Excellent understanding of company incorporation procedures and compliance frameworks.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple projects and client portfolios simultaneously.
• Proficiency in MS Excel, operational reporting, and CRM systems.
• Experience working with international clients will be an added advantage.

Qualification

• Bachelor’s Degree in Business Administration, Commerce, Management, or related field.
• MBA or relevant professional certifications will be preferred.

• UAE Corporate Services

• Team Leadership

• Compliance & Documentation

• Process Improvement
• Operational Reporting

• DIFC And ADGM Knowledge

• Stakeholder Coordination

Why Join Us?

• Opportunity to work in a fast-growing international corporate services environment.
• Exposure to UAE and international business setup operations.
• Leadership role with cross-border operational management responsibilities.
• Dynamic and growth-oriented work culture.