Onsite Technician, Professional Services

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, AI isn’t just a tool—it’s embedded in how we operate and learn. We’re looking for leaders who are eager to evolve alongside technology. If you love to experiment, share what you learn, and define best practices for AI‑augmented work, you’ll thrive here. Our teams thoughtfully integrate AI into their day‑to‑day responsibilities, using it to deliver exceptional results while relying on the human judgment and creativity that drive real innovation.

Cvent has multiple opportunities for Onsite Technicians on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Onsite Solutions. Locations of these opportunities are:

Headquarters Office – Tysons Corner, VA

Distribution Office – Draper, UT

Remote positions preferably in event heavy markets such as Las Vegas, Nashville, Orlando, Chicago, Austin, Dallas and other major metropolitan cities.

A successful candidate must be process oriented, customer focused, and tech savvy. They approach event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.

Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent’s registration, check-in, badging, session tracking, and lead capture solutions.

Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences. Approximately 80%

Setup, test, and troubleshoot Cvent’s onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.

Communicate between onsite client teams, the Cvent Project Manager, and the client’s Account Team for potential changes or future opportunities.

Identify and define product improvements and enhancements as they pertain to client needs and overall deployment

Coach and guide 3 rd party or client’s onsite staff on best practices and how to use Cvent’s solutions.

Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.

Bachelor’s degree or commensurate experience

1+ years experience troubleshooting technology products preferred

2+ years experience in customer service or related role

Excellent communication skills (verbal and written)

Experience and comfort in using consumer electronics

Basic knowledge of networking

Experience with Event Tech and Cvent solutions highly preferred but not required

Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies

Previous experience configuring and troubleshooting software/hardware

Must be able to travel domestically and internationally

Strong business acumen, ethics and high integrity

Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Physical Demands W e are not able to offer sponsorship for this position

Multiple positions may be filled from this announcement.