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Onsite Support Engineer

Bühler AG
Cary, USA
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Job Responsibilities

  • Repair, install, troubleshoot, inspect and modify Bühler equipment at customer site during standard business hours.
  • Assess customer needs regarding maintenance, spare parts, modernization, and improvement of process.
  • Provide technical support externally and internally.
  • Develop, organize and provide customer training programs.
  • Promote Bühler Customer Service products and help the customer to plan future service.
  • On-call rotation for support outside of business hours.
  • Carry out repairs, modifications, inspections, overhauls, and preventive maintenance activities.
  • Analyze, troubleshoot, and resolve mechanical, electrical, and software-related issues in cooperation with the relevant engineering departments.
  • Train customer personnel in machine operation, maintenance, and basic troubleshooting procedures.
  • Support machine software updates and continuous improvement activities.
  • Prepare detailed service reports and submit weekly reports, emails, and required documentation in a timely manner.
  • Ensure professional representation of Bühler at customer sites.
  • Support customer projects and ensure high machine availability and operational performance.

Qualifications

  • Bachelor's in engineering or accredited technical degree or equivalent training or experience in a field of technology such as electrical, mechanical, vacuum technology, thin film, physics or similar field.
  • Previous field service experience or machine engineering is preferred.
  • 5+ years of vacuum coating technology experience strongly preferred.
  • Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company.
  • Must be able to work under pressure.
  • Excellent negotiating skills.
  • Maintains discipline, recommending and administering corrective action according to company policy and procedures.
  • Proficient with MS Office: Word, Excel, PowerPoint, Outlook.
  • Maintain valid driving license.
  • Strong troubleshooting and fault-finding skills in complex machinery and industrial systems.
  • Strong Knowledge of PLC programming, Allen Bradley is an advantage.
  • Ability to read and interpret technical drawings, electrical schematics, and service documentation.
  • Fluent in English, both written and spoken.
  • Friendly, professional, and open-minded personality with a serious and customer-focused attitude.
  • Reliable, accountable, and committed to delivering high-quality service.
  • Strong communication skills with clear and effective verbal and written communication.
  • Ability to understand customer requirements and translate them into practical technical solutions.
  • Independent, organized, and solution-oriented working style.
  • High level of flexibility, adaptability, and resilience under demanding conditions.
  • Team-oriented approach with the ability to collaborate across departments and cultures.
  • Readiness for long-term assignments, including continuous stays of up to 2 years at customer sites.
  • Ability to travel nationally and internationally.
  • Flexibility regarding working hours, locations, and project requirements.

Preferred Qualifications

  • Previous field service experience or machine engineering is preferred.
  • 5+ years of vacuum coating technology experience strongly preferred.

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