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Onsite Scheduling Coordinator

Cortica
Dedham, USA
Full-time
Mid · 4+ years experience
Onsite
USD 26.01-32.51 hourly / hour
Discovered 1 months ago
AxonSmart SchedulingSalesforce

Full Job Posting

  • As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.
  • As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.
  • By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.
  • This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
  • This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.
  • Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
  • Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
  • Keep families informed about wait times for services.
  • Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
  • Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
  • Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
  • Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
  • Collaborate closely with clinical leadership to ensure timely case assignment and management.
  • Address client inquiries and requests promptly, maintaining high standards of service.
  • Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
  • Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
  • Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.
  • You bring 4+ years’ scheduling experience in ABA services or related field.
  • You bring 2+ years in client services related role.
  • You have strong problem-solving skills.
  • $2,000 continuing education stipend.
  • Receive competitive compensation, $26.01/hr to $32.51/hr depending on experience.
  • 401k matching.
  • PTO and continuing education/wellness days.
  • Paid holidays.
  • Health, vision, dental, and pet insurance.
  • Referral bonuses.

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