One Stop Coordinator

What You Will Do

• Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
• Handle escalated inquires and makes outgoing calls to special populations
• Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
• Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
• Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
• Maintain a positive and professional attitude while answering phone calls for up to four hours per day
• Assist in preparing and giving presentations
• Develop communications to help streamline student experience at One Stop
• Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
• Track inquiry data and trends and providing updates to One Stop leadership
• Help build and flourish relationships with One Stop leadership team and campus partners
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance
• What You Can Expect
• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
• Explore & Engage
• Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!