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successfactors

Onboarding Specialist

Marijuana Dispensary & Quality Cannabis Products - Trulieve
Tallahassee, USA
Mid · 3+ years experience
Remote
Discovered Today

Full Job Posting

Key Duties and Responsibilities

  • Own and manage the end-to-end onboarding experience for all assigned new hires from offer acceptance through successful integration into the organization.
  • Deliver a high-touch, white-glove onboarding experience for both corporate candidates and hiring managers, ensuring consistent communication, responsiveness, and support throughout the onboarding journey.
  • Serve as the primary onboarding subject matter expert and trusted partner for candidates, hiring managers, Human Resources, IT, Security, and other key stakeholders.
  • Proactively communicate with candidates via phone, email, and text to provide guidance, answer questions, and ensure timely completion of onboarding requirements.
  • Partner with hiring managers to ensure readiness for new employee start dates, including equipment requests, badge access, workspace preparation, and orientation scheduling.
  • Monitor and manage onboarding requests through Zendesk, shared inboxes, and other support channels while maintaining service-level expectations.
  • Oversee candidate data management within the Applicant Tracking System (ATS) and onboarding platforms, ensuring accuracy, compliance, and data integrity.
  • Coordinate and track all pre-employment requirements, including background screenings, I-9 documentation, fingerprinting, and other onboarding compliance activities.
  • Prepare onboarding schedules and ensure all required resources, systems access, technology, and training requirements are in place prior to employee start dates.
  • Maintain regular communication with new hires and managers to assess onboarding effectiveness and identify opportunities to improve the overall experience.
  • Develop and maintain onboarding dashboards, readiness reports, and metrics within Smartsheet and other reporting tools.
  • Analyze onboarding data and provide recommendations that improve operational efficiency, candidate satisfaction, retention, and engagement.
  • Identify process gaps and independently implement improvements to elevate the onboarding experience and support organizational growth.
  • Support special projects and onboarding initiatives that enhance the employee experience and strengthen Talent Acquisition operations.
  • Exercise independent judgment in managing onboarding priorities while ensuring a high level of customer service and operational excellence.
  • Other duties as assigned. Skills and Qualifications:
  • 3+ years of experience in onboarding, talent acquisition, human resources, employee experience, or a related field.
  • Demonstrated experience managing onboarding programs or employee lifecycle processes in a fast-paced environment.
  • Strong knowledge of HR systems, applicant tracking systems, onboarding platforms, and candidate management tools.
  • Exceptional customer service mindset with the ability to build strong relationships across all levels of the organization.
  • Outstanding verbal and written communication skills.
  • Proven ability to work independently, prioritize competing demands, and take ownership of outcomes with minimal supervision.
  • Strong project coordination and organizational skills with exceptional attention to detail.
  • Experience analyzing data, maintaining dashboards, and utilizing metrics to drive process improvements.
  • Knowledge of HR practices, employment documentation, and compliance requirements.
  • Ability to handle confidential and sensitive information with professionalism and discretion.
  • Proficiency with Microsoft Office Suite, Smartsheet, and collaboration platforms.
  • Ability to pass Level 2 Background Screening.
  • Must be at least 21 years old (State Law).

Preferred Qualifications

  • Experience supporting high-volume hiring environments.
  • Experience with SuccessFactors, Zendesk, or similar HR and onboarding technologies.
  • Continuous improvement, project management, or employee experience program exposure.

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