Onboarding Specialist

The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live.

Acting as the primary point of contact during onboarding, the role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.

Job requirements

• Strong attention to detail

• manage multiple tasks simultaneously

• Strong organizational and time-management skills

• Basic knowledge of payment processing

• Attention to detail and problem-solving abilities.

• Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.

Job responsibilities

• Manage merchant onboarding activities from assignment through go-live.

• Communicate with clients daily via email and other communication platforms.

• Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation.

• Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.

• Review onboarding-related agreements and documentation, coordinating with the Legal team where required.

• Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.

• Perform website and URL checks to verify operational readiness and support risk assessment processes.

• Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.

• Coordinate onboarding requests with Compliance, Legal, Risk, Support,

• Finance, TechOps, Sales, and Account Management teams.

• Participate in internal meetings and provide onboarding status updates.

• Maintain accurate onboarding records and ensure compliance with company policies and procedures.

• Perform other onboarding, operational, and client management tasks as required.

Job benefits

• Competitive salary package aligned with experience and market standards.

• Medical Insurance starting from day 1.

• Access to training resources and development opportunities that support your professional growth.

• Well-stocked office with snacks, drinks, and refreshments available daily.

• A multinational organisation that promotes a strong, collaborative culture

• Regular team-building events and company activities that strengthen collaboration across teams.

• Employee Recognition Program celebrating our "Employee of the Month" with special perks.