Onboarding Specialist

Securely is a UAE-based secure communications platform designed for organizations that require every customer and employee interaction to be auditable while keeping all data within the country.

The platform serves banks, insurers, healthcare providers, government entities, and other organizations for whom customer privacy and regulatory compliance are critical.

Each client is treated as a sovereign space with strictly controlled access, ensuring global administrators can view operational status without accessing message content or personal data.

Built to align with UAE data protection law and Central Bank of the UAE operational resilience expectations from day one, Securely offers procurement, risk, and compliance teams transparent controls before any communication begins.

The company is 100% owned and operated in the UAE, reinforcing its commitment to local governance and data protection.

This is a full-time remote role for an Onboarding Specialist at Securely.

The Onboarding Specialist will guide new client organizations through the end-to-end onboarding process, from initial requirements gathering and account setup to configuration, testing, and go-live activities.

Day-to-day responsibilities include coordinating onboarding timelines, delivering product walkthroughs and training sessions, documenting client preferences, and ensuring the platform is properly configured to meet security, compliance, and operational needs.

The role will interact closely with customer success, product, and technical teams to address onboarding issues, track progress, and refine onboarding workflows.

The Onboarding Specialist will also collect feedback to improve the onboarding experience and support clients in adopting best practices for secure communications and auditability.

• Candidates should possess strong Customer Onboarding and Client Onboarding skills, including experience managing end-to-end implementation or activation processes.
• Candidates should possess excellent Interpersonal Skills and Communication skills to build trust with clients, explain complex concepts clearly, and collaborate effectively with internal teams.
• Candidates should possess solid Analytical Skills to understand client requirements, interpret usage data, identify onboarding bottlenecks, and recommend improvements.
• Experience in SaaS, secure communications, fintech, regtech, or related technology environments is beneficial.
• Familiarity with compliance, data protection, or risk management in the UAE or similar regulated markets is an advantage.
• Ability to work independently in a remote setting, manage multiple client onboarding projects simultaneously, and maintain organized documentation.
• Bachelor’s degree in business, information systems, communications, or a related field, or equivalent practical experience.