Onboarding Manager

Location: Remote, must accommodate US East Coast working hours

Partnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs - tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.

EULER is the AI-native PRM for modern partnership teams - built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. Our mission: make partner revenue scalable and predictable.

We grew 600% YoY in 2025 and serve industry leaders - consistently winning against legacy solutions. We move fast, build intentionally, and focus on delivering real value. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.

As a Customer Success, Onboarding Manager, you will own the entire onboarding experience at EULER. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long term success.

You will design, run, and continuously improve the onboarding process, working closely with Sales, Product, and Customer Success to create a seamless handoff and a world class first experience. This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment.

Own the end to end onboarding lifecycle from contract signature through successful go live

Guide customers through implementation, configuration, and early usage milestones

Ensure customers reach first value quickly and confidently

Design, document, and continuously improve onboarding workflows, timelines, and playbooks

Define clear onboarding stages, success criteria, and exit points

Standardize onboarding while allowing flexibility for different customer needs and segments

Set clear onboarding expectations with customers including scope, timelines, and responsibilities, starting from the onboarding kickoff call

Partner with customers to define success goals and desired outcomes early in the relationship

Ensure internal teams are aligned on customer goals and onboarding plans

Deliver live and recorded product training tailored to customer roles and use cases

Create onboarding documentation, guides, and best practices in partnership with Product and CS

Work closely with Sales to ensure clean and consistent handoffs post close

Partner with Customer Success to ensure a smooth transition from onboarding to steady state ownership

Share onboarding insights that inform account strategy, health, and expansion opportunities

Act as the voice of new customers, surfacing feedback, friction points, and feature requests

Identify patterns in onboarding challenges and work with Product to address them

Advocate for improvements that reduce time to value and increase activation

Define and track onboarding success metrics such as time to first value, activation rates, and onboarding completion

Identify risks early and proactively intervene to keep onboarding on track

Use data and customer feedback to continuously refine the onboarding experience

3+ years of experience in customer onboarding, implementation, or customer success within B2B SaaS

Experience owning onboarding programs or implementations from start to finish

Familiarity with SaaS onboarding best practices and customer lifecycle management

Understanding of partnerships, PRMs, or adjacent SaaS categories is a plus

Customer obsessed and outcomes driven

Highly organized and comfortable managing multiple onboarding engagements at once

Proactive, detail oriented, and process minded

Comfortable operating in a fast moving startup environment and building from zero to one

A true owner mentality with a willingness to roll up your sleeves

Be the person who defines how customers experience Euler from day one

Help build the foundation of our customer organization and grow with the company

Work with a focused, collaborative team that values ownership, clarity, and real customer impact

We'd love to meet you.