Onboarding Agent

Responsibilities

• Act as the primary point of contact for all new customers during onboarding, keeping them informed throughout their journey
• Coordinating bin deliveries & service start dates and communicate these with the customer
• Work cross-functionally with operations, sales, and suppliers
• Identify and resolve onboarding or delivery issues quickly
• Provide clear timelines and manage expectations
• Handle onboarding queries, issues, or changes efficiently via phone/email
• Ensure a positive first experience for every customer
• Liaise with supplier depot regarding deliveries/services
• Daily administrative tasks & CRM use
• Person Specification:
• Excellent listening skills
• Empathetic approach, tailoring each call to the individual customer's needs
• Excellent communication skills both verbal and in writing
• Strong customer service background
• Experience managing multiple tasks and deadlines
• Ability to problem solve effectively
• High attention to detail and accuracy
• The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team