On-site Service Engineer - Tools & Assembly Systems
Skills
About This Role
Your Role
- Develop professionalism onsite service TMC operation at customer site in KAEC-King Abdullah Economic City.
- Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
- Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
- Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
- Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
- Update and report status of progression and KPIs directly to Onsite Service Leader / Service Supervisor.
- Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
- Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
- Support project with be assigned from Onsite Service Leader / Service Supervisor.
- Maintain global operation standard of TMC (Tool Management Center) system
- Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
- To succeed, you will need
Experience Requirements
- 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
- High level of customer service through excellent interpersonal skills and professionalism
- Ability to troubleshoot, test, repair and service technical equipment
- English speaking is a must and Arabic is preference
- Ability to work flexible shifts and to adapt to changing work schedules
Knowledge
- Strong mechanical and electrical skills.
- Computer literate
- Preference of Good command of spoken and written English
Educational Requirements
- Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent
Personality Requirements
- Service mind characteristic
- Leading and developing others
- Communication skills
- Problem solving
- Result orientation
- Teamwork
Behaviors
- Customer oriented
- Well organized
- Sense of Urgency
- In return, we offer you
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
June 11, 2026
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