Omnichannel Technology Analyst

Position purpose

Omnichannel delivery

• Support omnichannel solutions that improve customer experience and digital transformation, aligning business needs with enterprise architecture and global standards.
• Support initiatives from discovery and requirements gathering through implementation, deployment, hypercare and operational handover.
• Maintain plans and track scope, timelines, risks, dependencies, budgets and resources; escalate variances affecting objectives or milestones.

Platforms and business analysis

• Coordinate work across Salesforce Commerce Cloud, Fluent Commerce OMS, SAP, CRM and Loyalty platforms, retail applications, middleware, APIs and payment solutions.
• Align integration dependencies, technical requirements and business processes across teams and systems.
• Gather requirements, analyze customer journeys, map processes and system touchpoints, review solution impacts, and validate feasibility and value.

Deployment and governance

• Support deployment planning, cutover preparation, Go/No-Go documentation, production validation and business readiness.
• Coordinate local and global releases, hypercare, support transitions and operational stabilization.
• Track risks, dependencies and constraints; coordinate mitigation and resolution with stakeholders.
• Recommend automation and operational improvements; support workshops, steering committees, governance forums, status reviews and executive reporting.

Qualifications

• 5–7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Practical experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
• Exposure to one or more of eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Experience supporting releases, incident follow-up, hypercare or operational handovers.
• Bachelor’s degree in information technology, computer science, business, engineering or a related field.
• Agile, Scrum, business analysis or project delivery certification is an advantage.
• Strong analytical, documentation, problem-solving, communication and collaboration skills; able to manage priorities, follow through and escalate appropriately.
• Fluent English; Arabic and/or French is a plus.

Culture

• The employer describes an inclusive, empowering culture with opportunities for learning, growth and meaningful work.

Employment

• The source states full-time employment.