Omni Sport Advisor

1st Responsibility: Deliver a WOW Customer Experience

• I greet, smile, and engage with customers to understand their needs
• I am equipped to interact and engage with my customers
• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customer’s needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery
• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions
• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services
• You are a person who would love to work with people and enjoy collective decision
• You practise sports are a passionate sports lover
• Loves to interact, assist and guide people
• Keen to learn, adapt take feedback and make progress
• Comfortable using digital tools and apps