OMEGA Client After Sales Advisor

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

As a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs. Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.

Deliver exceptional service to clients throughout their after-sales journey

Assess service and warranty needs and recommend appropriate solutions

Conduct timepiece diagnostics and prepare estimates for required work

Perform quick service and bracelet interventions in line with OMEGA standards

Complete ultrasonic cleaning of cases and bracelets

Build strong client relationships and maintain accurate client records

Support stock management and boutique operations

Contribute to the achievement of boutique sales targets through exceptional service

Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise

Participate in ongoing training and product education to continuously develop your technical and product knowledge

You are passionate about OMEGA and take pride in delivering exceptional service with precision and attention to detail. You combine strong technical aptitude with excellent client service skills and enjoy developing your expertise within the world of luxury watches.

Previous experience in the watch industry, luxury retail or a comparable technical field

Strong technical aptitude, dexterity and exceptional attention to detail

Excellent communication, organisational and problem-solving skills

Strong analytical ability and a methodical approach to your work

Good computer literacy and time management skills

A passion for luxury watches and a commitment to developing your technical knowledge

Impeccable grooming and presentation

Full-time availability, including weekends and peak trading periods

Attractive performance-based incentive opportunities

Generous employee discounts across Swatch Group brands

Extensive learning and development opportunities, including access to global product and brand training

Don’t let a missing skill stop you. Research shows many people only apply when they match every single requirement. If you bring strong technical aptitude, a passion for exceptional client service and an appreciation for luxury watchmaking, we would love to hear from you.

OMEGA has been part of history's defining moments. Now, we're looking for exceptional individuals to help shape the next chapter. Apply today