OFR Specialist

About DHL Global Forwarding

Role Overview

Ocean Freight Specialist Responsibilities

• Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• Analyze and collate requirements of the freight control center and provide the operations team with required details, information, and instructions for operational performance.
• Coordinate freight administration in providing allocation and reservations of freight on planned line haul.
• Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, and aviation.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services.
• Build close business relationships with existing clients, conduct customer visits, and maintain a desired level of customer retention.
• Stay updated on account performances, draft and provide monthly reports to management.
• Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner.
• Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders, and ensure on-time submission of relevant documents.
• Seek opportunities to enhance ocean freight productivity and efficient resource allocation and utilization.
• Analyze and provide input for processes and design systems to enhance service quality.
• Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency.

OFR Product Responsibilities

• Create and/or confirm transport orders, perform and optimize bookings.
• Prepare, control, and distribute all required Import/Export documents.
• Identify performance issues of suppliers and propose solutions to improve performance.
• Update Customs shipment information and physical status, resolve customer issues and incidents.
• Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed.

Requirements

• Education Level: Bachelors Degree.
• Experience Level: more than 6 years.

What We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards shared goals.
• Possible further career development.
• Competitive salary.