Officer Verification Services - Arabic Speaker only

Job Purpose

Job Responsibilities

Strategic Reporting and Data Analytics

• Monitor Key Performance Indicators (KPIs) to track the performance.
• Liaison with the verification services partner with respect to process adherence required and timelines.
• Set out quality standards for various operational areas, ensuring minimization of TAT and insufficiencies.
• Ensure preparation of Standard Operating Procedures (SOPs), PPTs, Proposal and Process documents.
• Achieve the Service Level Agreement's through process enhancements, monitoring key deliverables and tracking key indicators of the business for the department.
• Train & monitor performance of the team members to maintain excellence in the process operations.
• Manage and adhere to the ISO objectives of the department with respect to productivity, utilization, accuracy & customer satisfaction
• Ensure reports undergo quality check and submitted in timely manner.
• Create reports and MIS to effectively communicate insights to key stakeholders.
• Interact with existing clients to troubleshoot & take feedback on service levels.
• Ensuring minimization of errors & mitigation of risks through constant monitoring.
• Drive internal & external customer satisfaction

Stakeholder Engagement and Process Optimization

• Establish and maintain contact with various internal departments, ensuring delivery on operational requirements.
• Manage internal processes on behalf of client governments, including reporting, compliance, customer support.

Tender and Proposal Management

• Compile documents and data required for bid preparation, working in collaboration with departmental stakeholders.

Compliance, Brand Management, and Market Intelligence

• Ensure compliance with the company’s information security policies and procedures.
• Enhance the company’s profile and brand image through strategic initiatives and sustained business development efforts.
• Develop a comprehensive understanding of the business landscape, including market share and potential, to align strategies with business goals.
• Conduct market intelligence activities to stay updated on industry trends, competition, and emerging opportunities.

Environment, Social & Governance

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.