Officer - Technical Repairs

Overview

Key Responsibilities

• Raises, updates, and tracks repair orders in the maintenance system in accordance with established procedures.
• Maintains and updates accurate repair status, documentation, and approved vendor lists in the maintenance system to ensure component visibility, traceability, and compliance.
• Liaises with repair vendors and MROs to obtain repair quotations, clarify scope of work, and follow- up on repair status and delivery timelines.
• Identifies and coordinates sourcing of new repair vendors by gathering vendor information, capabilities, and quotations in line with established procedures.
• Plans, monitors and reviews the progress of component repair by ensuring timely completion within agreed TAT.
• Coordinates with logistics and stores for dispatch and receipt of components and tools under repair.
• Maintains complete and auditable documents related to tools & equipment repair and calibration activities in accordance with applicable standards.
• Performs warranty claim processing and supplier recovery activities, ensuring alignment with contractual terms and company procedures.
• Supports data-driven decision making by providing structured analysis and insights on repair activities.
• Identifies recurring delays, high-cost drivers, or repair patterns and escalate findings for corrective action.
• Maintains and reviews repair data, including turnaround times, repair costs, and vendor performance, and highlights trends, deviations, and inefficiencies.
• Coordinates with Engineering & Maintenance teams to ensure alignment between repair activities and operational component requirements.
• Assists in evaluating repair options (repair, replacement, exchange) based on cost, urgency and operational requirements.
• Reviews and validates repair invoices to ensure accuracy and compliance with approved quotations, contractual terms, and agreed repair work scopes.
• Contributes to continuous improvement initiatives by highlighting opportunities to enhance repair efficiency and cost control.

Qualifications

• Bachelor's Degree (3+ years)
• Bachelor’s degree in Engineering, Aviation Management, Supply Chain, or related discipline.
• Fluent in English
• Experience in aviation component repair administration, repair order management, vendor coordination, and component support programmes, including repair, loan, exchange, and pool management within an airline, MRO, or aviation-related organisation.
• Knowledge of aviation ERP or maintenance systems such as AMOS, TRAX, or equivalent, and proficiency in Microsoft Excel or inventory planning tools.
• Years with qualifications: 3 - 5 years
• Relevant aviation or supply chain certifications are an advantage.

Competencies

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.
• Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.