Officer - Retail Fraud Risk (Emirati Talent)

Key Responsibilities

• Conduct investigations of suspicious fraudulent applications referred from various sources like Credit Underwriting, CPV, Fraud Scorecard, RAO, COD, Policy, Sales etc. (All Retail Products).
• Issue detailed case reports with investigation findings to concerned parties by suggesting procedural/policy improvements (if any) through learning resulting from fraud investigations, with a view to prevent their recurrence in the future, to the best extent possible.
• Action alerts received from security contacts of other banks. Maintain a close relationship with counterparts in peer banks with a view to gain learning & understand prevailing fraud trends/alerts that can be effectively utilized at DIB.
• Preparation and providing daily blacklist addition file of confirmed fraud cases for timely updating in the bank's core system as a fraud prevention mechanism.
• Review and provide feedback on all non-starter cases referred by collections.
• Update cases in Enterprise Fraud Risk Management System (EFRMS) and assist with subsequent monthly reconciliation task for all updated cases.
• Assist with fraud awareness initiatives of conducting trainings, meetings, and in preparation of quarterly newsletter on frauds/trends etc. with a view to combat fraud and create awareness among credit underwriting staff.
• Assist in maintaining daily MIS of cases, alerts, blacklist files and provide MIS/other reports as and when required by line manager.
• Assist with UAT's and providing on the job training for new recruits.
• Assist with QA/ RCSA and provide findings to line manager. Support the unit for regulatory /external Audit for RCD.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Work Experience

• Minimum 3 – 4 years of experience in the banking and financial industry in similar fields.

Experience

Education

• Minimum bachelor's degree