Officer - IT Support

IT

About the role

Key responsibilities

• IT helpdesk & day-to-day troubleshooting
• Printer connectivity, drivers, and network printing (including vendor liaison)
• Wi-Fi, internet, and general network connectivity; ISP liaison when required
• Email delivery and mailbox support
• VPN connectivity for remote users
• General laptop and desktop troubleshooting; application and third-party vendor support
• Antivirus, endpoint monitoring, software updates, and patch management
• IT asset tracking and support documentation
• Security & compliance monitoring
• Firewall monitoring and routine security administration
• Microsoft Defender for Endpoint alerts and response
• MFA and Conditional Access policy maintenance
• Microsoft 365 policies, permissions, and access controls
• Mobile Application Management (MAM) policy management
• User management
• New user onboarding/offboarding via Azure AD, M365, and VPN
• Laptop configuration for new joiners; device wipe/reset on exits
• Backup monitoring & reporting
• Monthly backup confirmation (M365, SARB, Tally, server)
• Monthly security health check report for all devices
• Quarterly restore testing in line with DIFC compliance requirements

Key Competencies Required

• Hardware troubleshooting
• Microsoft 365 admin

• Azure Active Directory

• VPN support
• Endpoint security
• Patch management
• Firewall administration

• MFA / Conditional Access

• Tally ERP
• MAM policies
• Backup monitoring
• DIFC compliance
• Vendor coordination
• IT documentation

Non-negotiables

• Minimum 2 -3 years of hands-on experience in UAE market.
• Must holds
• bachelor’s degree in IT, computer science.
• Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.
• Strong sense of ownership — follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.
• Proactiveness to work, an initiator and c
• an execute work with minimum supervision.
• Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
• What you’ll get:
• Full ownership of your role.
• Chance to learn and experience diverse roles within the department.
• Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
• Opportunity to build and streamline IT department as a whole.
• If this sounds like you, we would love to hear from you!
• Please submit your resume and a cover letter to hr@manojre.com outlining your experience and why you are the ideal candidate for this role.