Officer, Customer Service Intermediate Analyst, Operations

Overview

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Responsibilities

• Assisting and supporting senior staff in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Reviewing materials to ensure compliance with various regulatory and legal requirements.
• Identifying potential risks and escalating for further review, as required.
• Maintaining reports for control, tracking, and analysis purposes and ensuring appropriate and secure retention of documents.
• Working with more senior staff in investigating and responding to raised compliance risk management issues and preparing routine correspondence.
• Interacting and working with other areas within ICRM and Citi, as necessary.
• Assisting in management of the regulatory inventory, regulatory change management process and regulatory exam coordination/logistics as required.
• Assisting in the preparation, editing and maintenance of Compliance program related materials.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Some knowledge of Compliance laws, rules, regulations, risks and typologies
• Some knowledge in area of focus

Education

• Bachelor’s degree; experience in a financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof
• **Job Family Group:**

Compliance

• **Job Family:**

Compliance Risk Management

• **Time Type:**

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• Full time
• **Most Relevant Skills**

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• Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
• **Other Relevant Skills**

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• For complementary skills, please see above and/or contact the recruiter.
• *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*