Officer, Customer Service
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About the Role
Responsible for handling customer inquiries, feedback, and complaints through various communication channels. The role ensures timely response, accurate documentation, and effective resolution of queries to enhance customer satisfaction.
Key Skills for This Role
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Overview
Responsible for handling customer inquiries, feedback, and complaints through various communication channels.
The role ensures timely response, accurate documentation, and effective resolution of queries to enhance customer satisfaction.
By participating in customer engagement initiatives, supporting policy implementation, and providing insights for service improvements, the role contributes to the company’s commitment to service excellence
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