Officer, Customer Service
Skills
About This Role
Generic Accountability
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
- Ensure processing error free transactions in a timely manner.
- Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
- Receive and process the customer requests within the predefined timelines.
- Generate leads/referrals from walk-in customers .
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
- Processing error free transactions in timely manner such as file quality, follow up,etc
- Up to date product knowledge and processes with respect to NHL.
- Customer needs to be served within the predefined average service time frame 20min
• Job Specific Accountabilities
- Agree on assigned targets with the Branch manager / Assistant Manager.
- Engage with the customers who are waiting for their turn and treat the customers in professional manner
- Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP s.
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