Officer - CT Branch Sales

About The Job

Responsibilities

• Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
• Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines.
• Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
• Acts as the first point of contact for walk-in customers to ensure the customer experience is enhanced.
• Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel.
• Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed.
• Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any.
• Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
• Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
• Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response.
• Maintain a database on all regular customer-related bookings, meals, seat preferences, etc, and offer personalized services as and when required.
• Adhere to service level targets and coordinate with other departments to meet client service expectations.
• Fully informed and stays abreast of all airline rules, regulations, tariffs, and other industry requirements and accurately applies this information when making travel arrangements.
• Profile requirements:
• Minimum 0 - 3 experience in a travel agency company.
• High School Graduate or Diploma in any field is preferred.
• Minimum competencies in English & Knowledge of the Arabic language are a must.
• Excellent selling skills & Ability to interact, communicate, and negotiate effectively
• Excellent knowledge of computer reservation systems, GDS systems, and e-travelling
• Strong knowledge of travel destinations as well as domestic and international travel trends
• Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.