Officer - Conduct Risk - Emirati Talent

Job Purpose

Main Responsibilities & Accountabilities

• Governance and Organization:
• Support the roll-out of Conduct Risk and Consumer Protection policies across business units.
• Assist in maintaining policy registers, control inventories, and procedure updates.
• Ensure documentation and record-keeping for regulatory and internal audits.

Risk Management

• Monitor adherence to market conduct risk controls embedded within first-line operations.
• Track conduct risk events, near misses, and customer complaint trends for escalation.
• Support the preparation of Conduct Risk Key Risk Indicators (KRIs), dashboards, and reports for management. Consumer Protection and Fair Treatment
• Assist in reviewing customer communication templates, marketing materials, and product disclosures for compliance with CPSR.
• Support monitoring of sales practices, ethical selling behaviors, and adherence to product suitability requirements.
• Help coordinate remediation actions for identified conduct breaches or mis-selling incidents.

Conduct Risk Trainings

• Assess and enhance existing training programs on conduct risk, ensuring employees understand and comply with the conduct standards.
• Support delivery of awareness campaigns and periodic refreshers on conduct-related policies Reporting and Documentation
• Compile data and prepare inputs for internal reports, regulatory submissions, and conduct risk committee packs.
• Maintain the unit’s documentation library (policies, minutes, trackers, audit responses

Education

• Bachelor’s degree in business, Law, Education, or a related field.

Professional / Technical Qualifications / Diplomas

• Certification banking operations, financial services, or risk management.
• Experience:
• 1-3 years of experience in regulatory compliance, Controls and Governance, within the banking industry.
• Other Skills Required for the Job:
• Understanding of UAE Central Bank regulations and conduct risk management principles.
• Strong analytical and reporting skills.
• Good verbal and written communication abilities for internal and external interactions.
• Attention to detail and accuracy in documentation.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Strong communication and coordination skills.
• Integrity, confidentiality, and commitment to ethical standards