Officer, Collection Operations
Responsible for managing overdue accounts, ensuring compliance with legal regulations, and achieving collection targets while maintaining customer relationships.
Skills
About This Role
Collection Activities
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure detailed review of the case given the long tenure relationship with customers
- Ensure full history of current RM and previous interactions are reviewed prior to a call including review of any past remedial / legal actions and current status.
- Ensure if rental product then BSA and TCR to be reviewed for rental status.
- Interact with customer in compliance to CPR to ascertain reasons for delinquency
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Any other customer follow up action as required by the Bank from time to time.
- Any high risks to be flagged off to respective managers for accelerated actions.
- Evaluate all viable options post discussion with customer to stem flow to next overdue status.
- Legal, regulatory and compliance:
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• AML (Anti Money Laundering)
- CPR compliance
- Adherence of Collection Targets / Budgets
- Ensure CPR compliance whilst dealing with Customers
- Nil High Risk Audit observations
Minimum Qualification
- Bachelor s degree in related discipline
Minimum Experience
- Minimum of 1-2 years collections experience in collections in UAE
- Awareness of the legal options and remedial options
Skills
- set required:
- Excellent Communication skills
- Basic banking knowledge
- Strong negotiation skills
- Good computer skills
- Dialer experience
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