oracle

Officer

Digitide Solutions

Chennai, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 3 weeks ago

Full Job Posting

High school diploma or equivalent; relevant certifications in customer service are preferred.
1-2 years of experience in a customer care or support role, preferably in a BFSI environment.
Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
Strong problem-solving and analytical skills, with a customer-centric approach.
Proficiency in using customer relationship management (CRM) systems and MS Office suite.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Flexibility to work in shifts, including weekends and holidays, as per business needs.
A positive attitude, a customer-oriented mindset, and a passion for delivering exceptional service.
Willingness to learn and adapt to new technologies and processes.
Fluency in English is mandatory; proficiency in additional languages is an advantage.

Answer customer inquiries promptly and efficiently via phone, email, or live chat.
Provide accurate and up-to-date information about our products, services, and policies.
Troubleshoot and resolve customer issues, offering effective solutions.
Maintain a high level of customer satisfaction by ensuring a positive and friendly interaction.
Document and update customer records accurately, ensuring data integrity.
Collaborate with other teams to escalate complex issues and provide timely resolutions.
Stay updated with product knowledge and company policies to deliver accurate information.
Handle customer complaints and provide appropriate feedback to improve services.
Ensure compliance with company standards and customer service best practices.

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