Office Supervisor

Reporting Relationship

Schedule

• Full Time including one (1) Saturday per month

Pay Information

Office Location

• Gentle Dental Salmon Creek 800 NE Tenney Road Suite B201 Salmon Creek, WA 98685, USA

Position Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone
• Assist with training and onboarding new front office team members on office processes and expectations
• Help maintain accurate patient records, scheduling, and insurance information
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service
• Assist in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment
• Help ensure compliance with company policies, HIPAA regulations, and office procedures

Required Qualifications

• Minimum of 2 years of dental experience required
• Previous leadership, lead, or supervisory experience preferred
• Strong communication, organizational, and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and problem-solving skills
• Commitment to providing exceptional patient care and customer service
• Bilingual skills are a plus

Why Join Gentle Dental?

Benefits

• Employee Assistance Program (EAP)
• Medical, Dental, and Vision coverage for employees and eligible dependents
• Pharmacy benefits
• Basic Life, AD&D, and Long-Term Disability insurance
• 6 Paid Holidays plus 2 Floating Holidays annually
• Paid Time Off (80 hours annually for hourly team members)
• 401(k) with company match
• To comply with Washington State’s pay transparency laws (RCW 49.58.110), this job posting includes a designated email address for the Washington State Department of Labor & Industries to send any notices of noncompliance: [email protected]