Office & Operations Coordinator

Compensation & Benefits

• $20–$22/hour based on experience
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Stable Full-Time Schedule
• Growth & Advancement Opportunities
• Supportive Team Environment
• Opportunity to Learn the Restoration Industry

Position Summary

Duties & Responsibilities

• Be the friendly and professional first point of contact for customers over the phone
• Answer incoming calls and help guide customers through service needs and next steps
• Coordinate scheduling and dispatch support for field teams and service appointments
• Build incoming jobs in operational systems with accurate and timely information
• Maintain clear and organized job documentation, electronic notes, and customer records
• Communicate updates with customers, technicians, and leadership regarding job status and scheduling changes
• Assist with accounts receivable follow-up and customer payment communication
• Help maintain organized office systems, processes, and operational workflows
• Support team members with administrative and operational needs throughout the day
• Maintain professionalism and empathy when assisting customers during stressful situations
• Identify opportunities to improve efficiency and help support office organization
• Perform additional duties and projects as assigned

Requirements & Skills

• Ability to multi-task and operate efficiently in multiple systems simultaneously
• Strong organizational skills with high attention to detail
• Excellent communication skills — in person, over the phone, and written
• Positive attitude with strong customer service and problem-solving abilities
• Self-starter mentality with the ability to take initiative without waiting for direction
• Ability to work independently while also thriving in a team environment
• Comfortable in a fast-paced office setting with changing priorities
• Eagerness to learn and grow within the Restoration Industry
• Experience in the restoration, construction, service, or home services industry preferred
• Experience with systems such as SmartQ, XactAnalysis, Xactimate, MICA, Symbility, or NextGear preferred but not required
• Proficiency with Microsoft Office and general computer systems
• Valid Driver’s License with a clean driving record preferred

Why Join Rainbow Restoration?