OFFICE MANAGER

Role Title

Admin and Office Spec III

Role Code

19013

Pay Band

03

Working Title

OFFICE MANAGER

Position Number

00596A

Department

DENTAL HYGIENE

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

F Administrative Support (Clerical & Sales)

Job Description

The Office Manager will provide administrative support for the Dental Hygiene Care Facility by assuming the following responsibilities: collect and record all revenue collections, schedule patient appointments using the electronic scheduling and financial management modules in the dental software system. Instruct and supervise students in front desk operations is expected with other duties as assigned. Communications with dental providers inside and outside ODU and the community to provide and obtain relevant patient data.

Knowledge, skills and abilities

Some knowledge of effective customer service and problem resolution techniques. Some knowledge of dental or medical terminology, HIPPA and FERPA compliance and accepted policies, procedures and practices related to patient/records confidentiality. Working knowledge of Microsoft Office. Effective time management and organizational skills. Demonstrated ability to produce spreadsheets, develop correspondence and other documents required for clinical operations. Demonstrated ability to monitor and reconcile financial data. Demonstrated ability to work independently and prioritize work.

Special licenses, registration or certification

N/A

Education or training

N/A

Level and type of experience

Some experience providing administrative support to include managing financial transactions and records in a dental or medical office.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Demonstrated ability to instruct and/or lead the work of others and to think critically to solve problems. CPR Heart Saver AED Certification. Associate of Applied Science or its equivalent in a related field of study. Some prior experience working in a healthcare facility.

Conditions of Employment

Must hold, or be able to obtain, a certificate in Basic Life Support. Working hours are 8AM-4:30PM M-W & F; 12:30-8PM on Thursday.

Annual Salary/Hourly Rate

Salary non-negotiable $ - 44,091

Job Requisition Number

S03429

Job Open To

General Public

Open Date

09/30/2026

Open Until Filled

Yes

Special Instructions Summary

Please submit a cover letter and resume along with 3 professional references.

Criminal Background Check

The final candidate is required to complete a criminal history check.

Department Home Page

https://www.odu.edu/konikoff-dental-hygiene-care-facility

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.