Office Manager

Role overview

Administrative and documentation support

• Prepare, process, and archive correspondence, reports, and official documentation.
• Maintain accurate records, databases, and filing systems; draft letters, reports, presentations, and internal communications.
• Follow administrative procedures and documentation standards while protecting sensitive information.

Meetings and communication

• Manage calendars, appointments, and meeting schedules; coordinate logistics, facilities, and participants.
• Prepare agendas, presentations, minutes, and supporting documents; track follow-up actions and commitments.
• Serve as a first contact, route communications, coordinate information flow, and handle inquiries professionally.

Office operations and improvement

• Coordinate business travel and event logistics, support team planning, and assist with practical onboarding arrangements.
• Support senior management and daily office operations.
• Identify administrative inefficiencies, propose workflow and tool improvements, and support process standardization.

Education and experience

• Bachelor’s degree in business administration, office administration, management, or a related field, or an equivalent combination of education and relevant experience.
• Several years of experience in secretarial, executive support, office administration, or management support roles.
• Experience supporting management teams and senior leaders in a professional business environment.
• Experience managing multiple priorities while maintaining quality and confidentiality.

Knowledge and competencies

• Knowledge of administrative governance, office management, business correspondence, records management, and document control.
• Knowledge of meeting coordination, event planning, organizational processes, and managerial support methods.
• Strong planning, prioritization, coordination, detail, and accuracy skills; able to manage concurrent activities.
• Proactive and able to organize work independently with minimal supervision.
• Strong written and verbal communication and professional stakeholder engagement.
• Demonstrates discretion, confidentiality, reliability, integrity, and sound judgment.

Key stakeholder relationships