Office Administrator

Role overview

Accounting and administration

• Create and process invoices; record and apply customer payments; prepare and send statements.
• Create credit memos for approved returns, warranties, or pricing adjustments and maintain accurate customer account records.
• Follow up on missing payment information and balances; assist with reconciliation and accounts receivable.
• Use QuickBooks Online and Microsoft Excel.

Customer service

• Answer customer calls and emails and assist with invoice, statement, payment, order, and delivery questions.
• Communicate order changes and delivery issues, record customer concerns, and ensure they are followed up.

Delivery and route coordination

• Review orders, plan Lower Mainland delivery routes, assign drivers and vehicles, and distribute daily schedules.
• Communicate route changes and special instructions; confirm delivery details and monitor progress.
• Coordinate timely order picking and loading with warehouse staff; investigate delivery issues and maintain records.
• Use route-planning software to improve delivery efficiency.

Qualifications and skills

• Previous office administration, customer service, dispatch, accounts receivable, or similar experience.
• QuickBooks Online experience is strongly preferred; tire distribution, automotive parts, wholesale, logistics, or route-planning experience is an asset.
• A high school diploma or GED is preferred.
• Comfort with Excel, email, and office software; strong attention to detail, organization, time management, and communication.
• Able to prioritize, resolve routine customer issues, work independently, and collaborate across teams.
• Valid driver’s licence; able to stay active and lift or move tires weighing approximately 30–50 pounds when needed.
• One to three years of managerial or supervisory experience is preferred.

Compensation and benefits

• The description states a salary of around $55,000 per year based on experience and separately lists pay from $25 per hour.
• Benefits include casual dress, an employee assistance program, on-site parking, paid time off, and employee discounts.

Employment