Offer Engineer Manager - Global Data Center Segment

Overview

1) Services Offer Strategy & Portfolio Ownership

• Act as global post order CoE offer owner for Data Center Services.
• Own the end to end lifecycle of global DC service offers (commissioning, installation/energization, preventive maintenance, EPMS/power quality, and lifecycle programs).
• Define offer segmentation by customer type (hyperscale vs. colocation) and geography, balancing standardization with local needs.
• Build and maintain a services roadmap aligned to segment priorities and customer requirements.
• Partner with Global IT to drive digital tools (VOC, training, reporting) that standardize offers and execution.

2) Standardization & Repeatability (Global Scale)

• Design globally deployable service standards (scope, deliverables, assumptions, acceptance criteria) to reduce regional variance.
• Enable one way to sell / one way to deliver service offers in collaboration with cross functional stakeholders.
• Govern core offer documentation (playbooks, SOW templates where applicable, service descriptions, customer collateral).
• Drive digital enablement with IT to standardize safe, quality execution across field operations.
• 3) Commercial Enablement (Sell With & Sell Through)
• Enable regions to quote and sell services through clear value propositions, differentiation, and GTM guidance.
• Develop pricing guardrails with Finance (rate structures, bundling, attach strategies, deal qualification).
• Support strategic global pursuits with clear, executable service scope and risk visibility.
• Leverage digital tools to increase sales effectiveness across target customers and segments.

4) Delivery Model Alignment (Make It Executable)

• Ensure service offers are operationally ready (capacity assumptions, skills, prerequisites, tools, and handoffs).
• Partner with post order leaders to improve delivery performance (readiness, site access, commissioning execution).
• Integrate structured field and program feedback into continuous offer improvement.

5) Customer Outcomes, Quality & Metrics

• Define and track offer level success metrics (attach rate, margin contribution, delivery performance, FTR quality, customer satisfaction).
• Provide insights and dashboards to drive adoption, consistency, and improved customer experience.
• Advance digitalization across reporting and metrics to support customer satisfaction roadmaps.

6) Cross Functional & Global Stakeholder Leadership

• Lead across a global matrix (engineering, services, supply chain, marketing, sales ops, PMO, quality) without direct authority.
• Bridge global standards and regional execution to ensure offers remain scalable, practical, and regionally relevant.

Qualifications

• Bachelor s degree from an accredited institution.
• Minimum 15 years of experience across one or more of the following: services offer management, product/offer management, program management, services commercialization, post-order execution, or field/project services in a complex B2B environment.

Skills

• Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
• Experience with offer enablement concepts: roadmaps, positioning, go-to-market planning, and stakeholder readiness.
• Demonstrated commercial acumen: pricing logic, value-based selling support, and risk/assumption management.
• Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
• Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programs.