NOC Manager
Skills
About This Role
Job Purpose
- The Network Operations Center (NOC) Manager is responsible for providing the highest level of support in maintaining network uptime, robust fault resolution, strong incident management, and quick network restoration.
- The position focuses primarily on ensuring that TASC network monitoring systems operate efficiently without interruption in a 24x7 environment, combining both a technical mastery of network surveillance technologies as well as strong management skills to lead a team of NOC technicians towards this goal.
- Roles and Responsibilities
- Ensure TASC Network Operation Center compliance with local regulatory requirements.
- Ensure that the TASC Network Operations Center runs efficiently without interruption to assure rapid and proper responses in a 24x7 environment.
- Deliver network services that meet customer requirements or service level agreements pertaining to network uptime maintenance, fault management, and adequate response and escalation times.
- Develop robust incident management procedures that meet both internal and external expectations.
- Secure the TASC Network Operations Center team's adherence to end-to-end fault management processes from alarm generation to network operation.
- Ensure concrete implementation of network diagnostics to identify and describe network fault symptoms to TASC operations personnel.
- Create and maintain strong and transparent channels of communications concerning the status of network systems with various stakeholders including upper management, clients, and operations teams.
- Possess a strong understanding of existing and evolving network management systems, alarm processing protocols, and remote network connectivity modules.
- Perform all other duties as assigned by Manager
Education
- Bachelor’s degree in Telecommunications Engineering, Network Engineering, Electrical/Electronic Engineering, Computer Engineering, Information Technology, or a related technical field.
- Master’s Degree preferred
Experience
- Minimum of ten (10) years of experience in a NOC environment including a technical background in data networking.
- Minimum five (5) years of experience in the Middle East market
- Previous management experience.
• Problem-Solving & Decision-Making
- Communication
- Conflict resolution
Technical
- Excellent leadership skills and ability to direct a team by setting goals and priorities that result in strong day-to-day monitoring of the TASC Tower Operations Center.
- Strong knowledge of IT systems and data networks.
- Expert-level knowledge of network surveillance technologies requires to operate a 24x7 operations center.
- Outstanding interpersonal and communication skills and the ability to develop strong relationships with both internal and external stakeholders.
- Strong dedication to customer service.
- Superb ability to identify and diagnose operational problems, then institute effective remedies.
Internal
- All Department
External
- Subcontractor/Customers/ Vendors/Suppliers
Working Conditions
- Standard office environment.
- Travel as required.
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