NOC Engineer
Skills
About This Role
Date Posted: 10 April, 2026 Industry: IT Services and IT Consulting Location: VaporVM
Job Description:
Lahore
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for a proactive and detail-oriented NOC Engineer (L1) to monitor, manage, and support IT infrastructure and services in a 24×7 environment. The ideal candidate will be responsible for handling alerts, performing initial troubleshooting, and ensuring timely incident resolution in line with SLA requirements.
Roles & Responsibilities
Monitor network, server, and application alerts using monitoring tools
Work on tools such as ManageEngine OpManager, Pingdom, and other NOC monitoring platforms
Identify, acknowledge, and perform initial troubleshooting of alerts and incidents
Log, track, and manage incidents using ManageEngine ServiceDesk or similar ticketing systems
Ensure all tickets are properly updated with accurate details and within defined SLA timelines
Escalate unresolved or critical issues to L2/L3 teams as per escalation matrix
Perform basic troubleshooting (connectivity checks, service restarts, etc.) following SOPs
Communicate effectively with internal teams and stakeholders regarding incidents and status updates
Maintain proper documentation, logs, and adherence to standard operating procedures (SOPs)
Prepare daily and weekly reports on incidents, alerts, and monitoring status
Conduct routine system and service health checks
Ensure smooth shift handovers with clear updates on ongoing and pending issues
Work in rotational shifts, including nights and weekends, to support a 24×7 environment
Required Skills & Qualifications
Basic knowledge of networking concepts (IP addressing, DNS, connectivity)
Familiarity with monitoring tools such as ManageEngine OpManager and Pingdom
Experience with ticketing tools like ManageEngine ServiceDesk or equivalent
Strong analytical and basic troubleshooting skills
Good communication and coordination abilities
Understanding of SLA, incident management, and escalation processes
Ability to work under pressure in a fast-paced environment
Preferred Qualifications
Bachelor’s degree in Computer Science, IT, or related field
IT certifications (CCNA, ITIL – preferred but not mandatory)
Prior experience in a NOC / Support / Monitoring role
ye post ker dena by Muhammad Omar
1:10 PM
Muhammad Omar
ye post ker dena
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