NOC Engineer
Role Overview
NOC Engineer – Managed Services role monitoring and managing IT infrastructure, including systems, servers, and network environments.
The work includes alert handling, Level 1 and Level 2 technical support, patch management, continuous monitoring, and incident resolution.
Key Skills for This Role
Full Job Posting
Role overview
NOC Engineer – Managed Services role monitoring and managing IT infrastructure, including systems, servers, and network environments.
The work includes alert handling, Level 1 and Level 2 technical support, patch management, continuous monitoring, and incident resolution.
Responsibilities
- Monitor system, server, and network alerts using enterprise monitoring tools.
- Provide Level 1 and Level 2 support for infrastructure incidents and service requests.
- Troubleshoot and diagnose incidents and escalate when needed.
- Execute and track Windows and Linux server patching.
- Monitor infrastructure health, availability, and performance.
- Troubleshoot basic LAN/WAN, switch, router, and connectivity issues.
- Maintain operational documentation and incident records and meet SLA requirements.
- Participate in shift-based operations and on-call support as required.
Required skills and experience
- Hands-on experience with infrastructure monitoring tools such as SolarWinds, Zabbix, PRTG, SCOM, or Nagios.
- Good knowledge of Windows Server and Linux administration.
- Basic networking knowledge covering TCP/IP, DNS, DHCP, VPN, routing, and switching.
- Experience with SCCM, OPManager, or BMC patch management tools and system maintenance.
- Strong troubleshooting and analytical skills, plus good communication and customer support skills.
- At least 6 years of experience.
- Must be available in Qatar with a transferable visa.
- The source states availability to work shifts and notes a male preference.
Preferred qualifications
- Diploma or bachelor's degree in IT, computer science, or a related field is preferred.
- Microsoft, Linux, CCNA, or ITIL certifications are an advantage.
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