NOC Engineer

Responsibilities

• Incident Management and Workload Execution
• Coordinate with Senior team members to identify broader patterns or trends
• Assist in maintaining and improving Operational Standards & Documentation; including monitoring quality, runbook/knowledge article and general procedure/process improvements
• Modernization and Continuous Service Improvement (CSI)
• Use of prescribed AI tooling to gain efficiencies in Operational practices, implement positive tooling or procedural changes and monitoring refinement activities.
• What You Bring to the Team
• Strong Technical knowledge, predominantly with Linux OS, to inform diagnosis & resolution of Incidents on critical customer facing systems
• Major Incident Management skillset, including creation and documentation of Major Incident detail and actions taken on Production systems, facilitation of investigation and resolution, communication of situational updates to the business.
• Basic technical understanding of concepts including core Network (Switching and Routing) principles, and Cloud Computing principles
• Proficiency with monitoring of internal Production systems, leveraging Proofpoint’s suite of monitoring tooling
• Desirable Certifications (not mandatory, but are preferable):
• CompTIA certifications; A+, Network+, Cloud+, Linux+ or Security+
• OS Vendor Specific certifications including LPIC, LFCS, RHCSA or MCSA, MSCE or more advanced certification types
• Cloud Vendor certifications
• ITIL v. 3/4/5
• Why Proofpoint?
• At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Our Culture:
• Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
• We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].
• How to Apply
• Interested? Submit your application along with any supporting information- we can’t wait to hear from you!