NOC Analyst I

Monitor network and system performance using various monitoring tools and software.

Identify and troubleshoot network and system issues, escalating as necessary.

Perform basic system and network configurations and deployments.

Maintain accurate documentation of network and system configurations and changes.

Collaborate with cross-functional teams to resolve issues and implement solutions.

Monitor and respond to alerts and notifications generated by our network and system monitoring tools.

Provide timely and effective communication of network and system issues to internal and external stakeholders.

Participate in on-call rotation and respond to after-hours incidents as needed.

Ensure Tickets are properly created and notated to account for time

Manage personal workload and ensure that service level agreements (SLAs) are met.

Additional duties as required

Associate's degree in Computer Science or related field, or equivalent work experience.

Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.

Knowledge of networking concepts such as TCP/IP, routing, and switching.

Basic understanding of server and operating system concepts, including Windows and Linux.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and in a team-oriented environment.

Attention to detail and ability to prioritize multiple tasks.

Willingness to learn and adapt to new technologies and processes.