Night Manager

Overview

• A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
• What will I be doing?
• As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
• A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary
• What are we looking for?
• Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling
• What will it be like to work for Hilton?
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• And, our amazing Team Members are at the heart of it all!