Networking Technical Services Specialist

Role purpose

Workplace

• The description specifies hybrid working.

Key responsibilities

• Design, deploy, and support LAN, WAN, wireless, SD-WAN, data centre, cloud connectivity, and security solutions.
• Lead customer implementations, migrations, upgrades, and optimization projects while minimizing business disruption.
• Configure and troubleshoot Cisco, Palo Alto, Fortinet, Aruba, and F5 technologies; support PAM solutions where required.
• Conduct infrastructure assessments, health checks, and gap analyses and recommend practical improvements.
• Investigate critical incidents, perform root cause analysis, and coordinate vendor escalations.
• Prepare high- and low-level designs, migration and rollback plans, implementation procedures, and operational documentation.
• Support high availability, disaster recovery, customer security, and governance requirements.
• Deliver workshops and knowledge transfer, mentor junior engineers, and serve as an escalation point.

Qualifications and experience

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering, or a related field.
• 8–12 years of experience in enterprise networking and security environments.
• At least five years of hands-on Cisco enterprise networking, five years with Palo Alto NGFW, and five years with Fortinet security solutions.
• Three to five years with Aruba wired and wireless infrastructure and F5 BIG-IP application delivery solutions; at least three years with PAM solutions.
• Proven delivery of large-scale network transformation, migration, and security projects, including mission-critical data centre or cloud environments.
• Customer-facing technical experience with designs, implementation documentation, escalations, and technical delivery; systems integrator experience is preferred.

Technical expertise

• Cisco enterprise networking, including routing and switching, wireless, SD-WAN, data centre technologies, BGP, OSPF, MPLS, VRF, and VXLAN.
• Palo Alto and Fortinet firewalls, security policies, VPNs, and threat prevention.
• Aruba wired and wireless networking, including access control, and F5 BIG-IP application delivery and web application security.
• Network access control, high availability, cloud networking and security, and privileged access management.
• Automation, scripting, and infrastructure-as-code exposure is advantageous.

Certifications

• A relevant vendor certification in networking or security is mandatory.
• CCNP or CCIE; PCNSA or PCNSE; Fortinet FCP, FCSS, or FCX; Aruba professional-level; and F5 BIG-IP certifications are preferred.
• Relevant PAM, cloud, security, or ITIL certifications are advantageous.